Nstar Wholesales Ltd – Terms of Pick-Up, Delivery, and Shipping
General Overview
Nstar Wholesales Ltd is committed to providing convenient and reliable options for the collection, delivery, and shipping of our products. By placing an order with us, you agree to the following terms and conditions regarding the pick-up, delivery, and shipping of your goods.Pick-Up Policy
Availability:
Pick-up is the default option at checkout, available for all orders placed with Nstar Wholesales Ltd at our designated location. Pick-up times will be confirmed once your order is ready.
Cost:
Pick-up is offered at no additional charge to our customers.
Process:
Customers will be notified via email or text when their order is ready for pick-up. Orders must be collected within 5 days of notification. Please bring your order confirmation and a valid ID when collecting your items.
Failure to Pick-Up:
If the order is not collected within the specified time frame, we reserve the right to cancel the order and issue a refund or impose a storage fee.
Delivery Policy
Availability:
Delivery services are available for orders. This service is primarily for customers within our designated delivery areas which include the Greater Toronto Area.
Delivery Timeframe:
We aim to deliver orders within 7 days of order confirmation. Specific delivery times will be communicated based on your location and order details.
Delivery Charges:
Delivery fees will be communicated and calculated once the order is placed and Nstar Wholesales Ltd has been contacted by you concerning delivery beforehand, based on the size of the order and the delivery location. You can expect a fee based on basket size and delivery distance. Free delivery may be available for orders above $1000 before taxes within specified locations mentioned. The cost will be specified via email correspondence.Customer Responsibilities:
Customers are responsible for providing accurate delivery information. In case of incorrect information, Nstar Wholesales Ltd is not liable for delayed or failed deliveries.
Large Orders:For larger orders that require special handling or transportation, additional time may be required. Customers will be notified in such cases.
Shipping Policy
Shipping Charges:
Shipping fees will be calculated at checkout based on the size and weight of the items, as well as the delivery speed chosen.
Shipping Areas:
Our shipping service is available to specified areas within the Greater Toronto Area.
Tracking:
Customers will receive a tracking number once their order has been shipped, allowing them to monitor the status of their delivery.
Delivery and Shipping Conditions
Delays:
While we strive to meet all delivery and shipping timelines, Nstar Wholesales Ltd is not responsible for delays caused by circumstances beyond our control, such as adverse weather conditions, transportation disruptions, or other force majeure events.
Failed Deliveries:
If a delivery or shipment cannot be completed due to incorrect information or the customer being unavailable, a re-delivery fee may be charged. Alternatively, the order may be returned to our location for customer pick-up.
Damaged or Missing Items:
In the rare event that your order arrives damaged or items are missing, please contact our customer service within 24 hours of receipt. We will work with you to resolve the issue promptly.
Cancellations and Changes
Order Changes:
Any changes to delivery or shipping details must be communicated to NStar Wholesales Ltd as soon as possible. We will do our best to accommodate changes but cannot guarantee them once the order has been processed.
Cancellations:
Orders can be canceled before they are dispatched for delivery or shipping. Once an order is out for delivery or has been shipped, it cannot be canceled.
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Contact Information
For any questions or concerns regarding pick-up, delivery, or shipping, please contact our customer service team.
